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Frequently Asked Questions:

> I have placed an order and am unsure if it has been processed.

You will receive emails via Outlook like an invoice that has your tracking information on it. You can use these to track your parcel.

> I have ordered cold chain product & the tracking says it is going to be delivered tomorrow, I’m not going to be at my clinic.

The delivery of S4 medication needs to go to the registered delivery address. If you need time-sensitive deliveries, contact Admin and they will be in some instances able to organise this prior to ordering. If you miss your delivery, they will attempt delivery the next day. If missed again, it will go back to the pharma company. They may charge you to redeliver.

> I need to speak to someone in relation to an order, who do I call?

Admin are available Monday to Friday 9 A.M. to 5 P.M. Contact them via 02 4926 5661 or 0419 939 239 or 0436 599 599. You can also email on mailto:concierge@allurepacificaesthetics.com. The Whatsapp group is not the forum for order-related questions.

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